Universal Banker/Teller

Position: Universal Banker
Reports to: SVP of Operations & Compliance
Supervises: None

Teller/Customer Service

• Provide the highest quality of service to the existing customer base while developing and maintaining strong customer relationships.
• Process customer transactions of all types through teller window in an accurate and efficient manner.
• Perform additional other teller duties as needed: selling of cashier’s checks and gift cards, redeeming savings bonds, ATM balancing, and additional duties as assigned by supervisor.
• Answer incoming calls and respond to customer needs.
• Accurate daily balancing of teller cash drawer, branch coin machine, and branch vault.
• Assist customers with entry into their Safe Deposit Boxes.
• Scanning & filing of various account documents according to the bank’s retention policy and schedule.
• Provide the highest quality of service to the existing customer base and develop and maintain strong customer relationships by being the Bank’s first point of contact.
• Assist clients with debit card, online and mobile banking issues (e.g. locked-out accounts, PINS, BillPay, e-statements, etc.) both on the phone and in person.
• Assist in the verification of daily maintenance and new account review to ensure accuracy.
• Develop in-depth knowledge of bank products and services in order to assist customers.
• Develop and maintain knowledge of compliance requirements, especially as they relate to deposit accounts.
• Open and service deposit accounts.
• Generate new business for the bank by establishing new customer relationships that result in loan and deposit growth.
• Sell ancillary products and services.

Compliance and Regulatory

• Adhere to bank policies and procedures.
• Develops and maintains knowledge of regulatory compliance and internal controls necessary to perform all job functions.
• Complete assigned training in a timely manner.

Other duties as assigned by Bank Management

• Back up daily overdraft processing.
• Send daily customer notices.

Experience and Education

• 1-3 years prior banking experience with focus on customer service, and teller roles (preferred but not required).
• Familiarity with Microsoft Office Products (Word, Excel, Outlook, etc.)

Desired Skills and Abilities

• Excellent customer service skills for both internal and external customers.
• Ability to prioritize and complete responsibilities within designed time frames.
• Ability to stay organized while handling multiple tasks and being interrupted.
• Sound judgement and a proactive approach to problem solving.
• Ability to lift 40 lbs.
• Ability to stand for periods of time.
• Strong attention to detail.